To view our Privacy Policy please click here
Cookies are small files, typically containing letters and numbers that are downloaded on to your computer, smart phone or tablet device by websites that you visit. Cookies are widely used to make websites work or work more efficiently. We use cookies to keep track of what you have in your basket, to display your recently viewed items and to provide you with relevant product recommendations and also to remember you when you return to our website. We also use cookies, in the same way as most websites to help us make sure that the adverts you see on the internet are relevant to your interests.
If you do not wish to enable cookies, you will still be able to browse our website, however, if you would like to order products or manage your account, you will need to have cookies enabled - please see the section on managing cookies which provides further information about this.
Session cookies - only last for the duration of your browsing session on the website. Your web browser would normally delete when the session expires.
Persistent cookies - these last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website remembers who you are and displays a welcome message to you. Persistent cookies enable this to happen.
First party cookies - these are set by the domain (or sub-domain) in the web browser.
Third party cookies - these are set by a different domain to the one on the website you are looking at. Third party cookies are used for a variety of reasons. The uses of these are outlined in the third party cookie section.
Local storage is a type of web storage that saves data locally on your device. It is similar to cookies and data is saved even when you close your browser or move away from the website that you have been browsing to another one. This data is stored until you either manually delete it, or it is deleted automatically by your browser or operating system.
We do not store data that can directly identify you such as your name, credit or debit card numbers or telephone information in the cookies that we create. We use encrypted information contained within each cookie to help improve your shopping experience for example by helping us to suggest relevant related products to you whilst you are browsing. Some of these cookies can also help to make sure the adverts you see on the internet are more likely to be for items you are interested in.
To make full use of the shopping, account management and the personalised features of our website, it is important that your computer, smart phone or tablet is set to accept cookies. Most websites use cookies, however if you would prefer to block, restrict or delete cookies from our website, you can use your browser to do this. Whilst this policy provides some guidance on how to do this, each browser is different, so please check the 'Help' menu of your particular browser to learn more about how to change your cookie preferences.
The table below explains the cookies that we use that have been issued by our website and why.
| Cookie | Purpose |
|---|---|
|
ASPSESSIONID**** SID |
This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website will not work correctly without it. |
|
TS01da39f2 TS01b917c3 |
These cookies are used to enable important functionality for our website. |
| fgh*** | This cookie is used to enable important functionality for our website. |
| userKey2 | This cookie is used to record whether a customer has made a purchase having been referred to us by a 3rd party web site.This helps us know which of our online marketing channels is the most effective and also allow us to reward some external websites for directing you to us. |
| Cookie | Purpose |
|---|---|
| EntryName | This cookie is used to track marketing campaign information. |
| FEED | This cookie is used to track marketing campaign information. |
| homeSignUpPopup | This cookie is used to determine when a pop-up banner should be shown on the home page. |
| prudsysSID | This cookie allows us to provide personalised recommendations based on your browsing activity. |
| HSID |
This cookie is used to retrieve information about a vistors saved items. |
| user | This cookie is used to pre-populate your e-mail address which you have already entered as part of the checkout process. It makes it easier for you to log in to check your order information as soon as you have placed an order. |
| userAnyDevice | This cookie is used to determine a user's device. |
| userPostcode | This cookie is used to store postcodes for checkout purposes. |
| bag%5Foffer%5Fcodes (bag_offer_codes) | This cookie stores your promotional offer code, if you have already entered one, so that you do not have to reenter it. |
| bag%5Fdelivery%5Fchoice (bag_delivery_choice) | This cookie stores your delivery preference and price that you selected whilst in your shopping bag. |
| newC | This cookie is used to determine if you are new to us. |
| newCType | This cookie is used to determine your account type. |
| offer_new_customer | This cookie is used to provide new custormers with offers. |
| SITEPREF | This cookie is used in order to determine whether to show you the mobile or desktop website. |
| siteWideBannerShow | This cookie used to determine whether to display a site wide banner. |
| SortOrder | This cookie is used to specify the product sort order. |
| consentCookie | This cookie is used to determine when a cookie notice banner should be shown. |
| CookiePreferences | This cookie is used to manage your cookie preferences. |
| FirstPartyDataPrefs | This cookie is used to manage your cookie and data consent preferences. |
| Quitify_* | This cookie is used to enable the display of marketing banners. |
| scrollPosition | This cookie is used to maintain your position on the page whilst navigating within "My Account". |
| PHPSESSID | This data is used for navigating our blogs. |
| __/COMMON/Ajax/searchWords.asp* | This data is used to provide search suggestions when typing in a keyword into the website's search box. (Local Storage) |
| searchTems | This data is used to remember your recent search terms on a mobile phone and on the app to improve navigation. (Local Storage) |
| SS_deltaBuffer | This data is used to provide you with a smoother scrolling experience whilst browsing. (Local Storage) |
| initialLower, initialUpper | This data is used to refine a list of products by price to help with website navigation. (Local Storage) |
| tutorialComplete | This data is used to control the display of our App tutorial. (Local Storage) |
| productPageViewed | This data is used to display the lists of products. (Local Storage) |
| biometricIdUsed | This data is used for touch ID login in our apps. (Local Storage) |
| appUpdatePromptShown | This data is used to control when the app update popup is displayed. (Local Storage) |
| ATPreSelect | This cookie is used to determine test populations for payment pre-selection in checkout. |
| CLI | This cookie is used to determine when to show credit limit increase reminders in My Account. |
| Cookie | Purpose |
|---|---|
|
mbox ActSplit ATPreSelect hasEmailSignedUp hasDismissedEmailModal pagesViewedModal(Local Storage) |
These cookies are used to personalise your journey with us and to provide you with a better shopping experience. We set these cookies on behalf of Adobe Target. You can find out more about these cookies and how to opt-out by clicking here. |
|
__pr.** prga prga_gid |
These cookies are used to enable product reviews. We set these cookies on behalf of a company called PowerReviews. |
|
__utm* _ga _gac_* AMCV_* AMCVS_* gvo_c11 |
These cookies are used to collect information about how visitors use our website. We use this information to help us improve our website and also to produce information about the number of visitors, orders, geographical location and the pages visited. These cookies collect information anonymously and the service is provided by Google Analytics. |
|
_bcvm_vid_{chat_id} _bcvm_vrid_{chat_id} bc_pv_end bc.visitor_token _bc-curl _bc-escalation _bc-escalation-time _bc-prechat-submitted_{chat_id} _bcContinueChat _bc-chat-ended _bcck nanorep.float.conversational. webhelpfghuk.kb{knowledge_base_id} _bcLauncher |
These cookies and local storage allow us to provide web chat features and are set on behalf of the company Bold360 by LogMeIn. |
|
gpv_** s_vi_** s_campaign s_fid s_cc s_ev8 s_intcmp s_kwcid s_ppv s_ppvl s_sq s_ptc |
These cookies help us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. The information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. We set these cookies on behalf of Adobe Analytics. You can find out more about these cookies and how to opt-out by clicking here. |
| _gcl_* | Sometimes we advertise on 3rd party websites. We use Google DoubleClick for paid advertising on other websites. |
|
__atuvc __atuvs |
These cookies are used by the social sharing platform AddThis on our blog. |
| com.adobe.reactor.dataElementCookiesMigrated | This data is used to collect information about how visitors use our website. We use this information to help us improve our website and also to produce information for example about the number of visitors, orders, geographical location and the website pages visited. (Local Storage) |
| io_temp | This data is used for our product reviews feature. (Local Storage) |
|
_at.cww at-rand at.hist.0924 |
These cookies are used by our social sharing platform that provides inspirational content, styling advice and fashion ideas. (Local Storage) |
|
kampyle_userid kampyleUserSession kampyleUserSessionsCount kampyleSessionPageCounter kampyleUserPercentile kampyleInvitePresented kampylePageLoadedTimestamp DECLINED_DATE SUBMITTED_DATE LAST_INVITATION_VIEW backendDataInSessionFlag cd_user_id md_isSurveySubmittedInSession |
These cookies and local storage are used for our Customer survey tool. For more information please see here. |
When you visit our website you will find that some cookies have been downloaded that have not been issued by us but have been issued from other websites. For example if you access one of our web pages that contains embedded links or content, e.g. from YouTube, Facebook or Twitter, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.
Similarly, we also have a number of relationships with carefully chosen advertising companies who may choose to set cookies during your visit. These are used to offer different products and services based on what you appear to be interested in. If you would like to opt out, please go to the Network Advertising Initiative website. Please note that we are not responsible for the content of the Network Advertising Initiative's website.
The table below explains the cookies that have been issued by other websites whilst you are browsing our website, and why. Please note that the names of the individual cookies issued by these websites may change.
| Domain | Description |
|---|---|
| Adalyser |
These cookies are used to track the effectiveness of our TV advertising. |
| AddThis |
These cookies are used by a social sharing service which allows the user to share content with social media sites. |
| Adobe Analytics |
These cookies are used to collect information about how visitors use our website. We use this information to help us improve our website and also to produce information about the number of visitors, orders, geographical location and the pages visited. A link to opt out can be found here. |
| Adobe Target |
These cookies are used to test and personalise the online content and offers shown to visitors. A link to opt out can be found here. |
| Bing | These cookies allows us to track user activity on the website. This data is used to monitor ad performance and provide better targeted ads. |
| Boldchat | Boldchat is used to provide our customers with live chat support. |
| Bizrate | These cookies provide our customers with a post order survey on the confirmation page. |
| Cardinal Commerce |
These cookies are used when making a payment with a card that has 3D Secure enabled (Verified by Visa and MasterCard SecureCode). |
| Conversant |
Sometimes we advertise on 3rd party websites. We use Conversant for paid advertising on other websites. A link to opt out can be found here. |
| Criteo |
Sometimes we advertise on 3rd party websites. We use Criteo for paid advertising on other websites. A link to opt out can be found here. |
| DoubleClick |
Sometimes we advertise on 3rd party websites. We use Google DoubleClick for paid advertising on other websites and both cookies and local storage are set. A link to opt out can be found here. |
| Evri |
Evri is our main delivery partner and sets cookies to provide you with more delivery options. |
|
Facebook serves personalised ads to you. Your settings can be controlled within the Facebook platform. We also use Facebook as a feature on our blog (Local Storage). We also use the Facebook pixel to gather information on our websites and pass it to Facebook to ensure our adverts are more relevant to you and to others. This may include using your information as part of large sets of data to help us understand more about our customers and we use those insights to try and find similar people who may wish to shop with us. |
|
| Google Ad Services |
Sometimes we advertise on 3rd party websites. We use Google AdWords for paid advertising on Google.com. A link to opt out can be found here. |
| Google Analytics |
These cookies are used to collect information about how visitors use our website. We use this information to help us improve our website and also to produce information about the number of visitors, orders, geographical location and the pages visited. The cookies collect information anonymously A link to opt out can be found here. |
|
These cookies are used for social sharing on Instagram on the blog. |
|
|
These cookies are used for social sharing on LinkedIn on the blog. |
|
| Medallia |
These cookies are used for our Customer survey tool. For more information please see here. |
| New Relic |
These cookies are used to monitor the availability and performance of our apps and websites. |
|
Pinterest serves personalised ads to you. Your settings can be controlled within the Pinterest platform. We also use Pinterest as a feature on our blog (Local Storage). |
|
| Power Reviews |
These cookies are used to provide the option to review your purchases on our websites. More information on how to opt out can be found here. |
| The local storage and cookie are used for the Twitter feature on our blog. |
If you would like further information about cookies in general and how to manage them, may we suggest that you visit (https://www.aboutcookies.org) which provides a useful guide to deleting and controlling cookies, brought to you by OUT-LAW, part of international law firm Pinsent Masons. Please note that we are not responsible for the content of this website.
If cookies aren't enabled on your computer, smart phone or tablet device it will mean that your shopping experience on our website will be limited to browsing. You won't be able to add items to your basket, order items or manage your account.
| Browser Type | Steps |
|---|---|
 |
Microsoft Internet Explorer versions 6.0, 7.0, 8.0, 9.0, 10.0, 11.0, EdgeIn order to enable or disable cookies on your Internet Explorer browser, please follow the official guide. |
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Mozilla FirefoxIn order to enable or disable cookies on your Mozilla FireFox browser, please follow the official guide. |
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Google ChromeIn order to enable or disable cookies on your Google Chrome browser, please follow the official guide. |
 |
SafariIn order to enable or disable cookies on your Safari browser, please follow the official guide. |
| Browser Type | Steps |
|---|---|
|
Google Chrome
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Mozilla Firefox
|
| Browser Type | Steps |
|---|---|
|
Safari
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Please consult your documentation or online help files.
